Pro Tips | Thane Training

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Pro-Tip for Communicating with People in Crisis: Why Should They Talk to You?

The start of a crisis communication session is where the most is on the line. In the beginning, you are facing an agitated person. Their...

thanetraining

Incident Response Card

This training aid helps first responders, dispatch and others set a perimeter and establish contact on a critical incident using ALS skills

Joe Miller

Pro Tip: Response to Suicidal People on Bridges and Elevated Roadways

Editors note: I'm no Kevin Briggs, but even a broken clock is right twice a day. Here's my take on it. Few things make me reach for tummy...

Joe Miller

Pro Tip: Proper Care and Feeding of Incident Command

The Emergency Operations Group is charged with the negotiation of the safe release of hostages and surrender of a gunman who is facing a...

Joe Miller

Pro Tip: Veterans in Crisis for the Non-Veteran

This tip is not meant to be definitive. There are experts out there, and you should be talking to them. Thanks to Sgt. Pratt, Cpl....

Joe Miller

Pro Tip: The Veteran Series for the Non-Veterans

A little basic background. There are four main branches of the U.S. Armed Services. Army: Provide land dominance across the full spectrum...

Joe Miller

PRO TIP: The Negotiator isn’t the Boss, and the Boss doesn’t Negotiate

So your subject wants to talk to the boss. As a boss, you’re tempted, because it seems like the most efficient way to solve a problem. ...

Joe Miller

PRO TIP: Alternative Uses for “I messages” in Rapport Building

Sometimes bad timing or overuse of "I messages" leaves the person in crisis feeling that the communication is about you, not them. This...